FAQs

ANSWERS TO YOUR QUESTIONS

Shopping Information

HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Dispatched time ( Warehouse process time ):1-3 working days.

Delivery time:

Standard Shipping way:7-21 working days.

Express Shipping way:3-8 working days.

HOW DO I TRACK THE PARCKAGE?
Click HERE or Type the URL: www.17track.net to your brownser.
HOW TO DO IF GOT DAMAGED OR WRONG ITEMS?
If an order is received damaged or wrong,please contact us within 3 days of delivery.Please keep the shipping box and take some clear photos or short video to our support time. please fill a form, Here
Coronavirus impacts!
Shipping Carrier working hard to deliver as safely and quickly as possible, but some package the impacts of the pandemic are causing significant delays. Thank you for your patience..

Warranty

Product Warranty
We accept return in 30 days after purchase.Warranty period of 1 to 2 years (different product kind with differenct warrant time). Our warranty does not cover "external damage" to the product..
WHAT'S NOT COVERED?
warranty does not cover any damage resulting in use.

Orders and Returns

HOW CAN I CANCEL OR CHANGE MY ORDER?
Cancel or Change order should before the order been dispatched.
HOW TO MAKE ORDER RETURN?
We only accept the return cover by warranty, please contact us to get the return instruction.Without authorized, the warehouse will deny the returning.please fill a form, Here

Need more help: support@greenzech.com