Warranty

30-Day Satisfaction Guarantee

For 30 days from the date your order is dispatched, if you are not fully satisfied with your GreenZech product, you may request a return in accordance with our Refund Policy. All return requests must be submitted within this window and are subject to our standard return conditions, including original packaging, unused condition, and prior RMA authorization.

Please note that a restocking and handling fee may apply to returns initiated for non-defective, buyer-preference reasons such as change of mind, duplicate orders, or price comparisons. This fee will be assessed at the time of return approval and communicated prior to processing.

12-Month Limited Warranty

GreenZech products are covered by a 12-month limited warranty against manufacturing defects and quality-related failures, commencing from the date of dispatch. This warranty is non-transferable and applies to the original purchaser only.

In the event of a valid warranty claim, GreenZech reserves the right, at its sole discretion, to resolve the issue through one of the following remedies:

• Replacement of the defective product or component
• Issuance of store credit equivalent to the product value
• Partial or full refund, where no other remedy is deemed appropriate

The order of remedies above reflects our standard resolution process. Refunds are offered at our discretion where replacement or store credit is not a suitable outcome.

Transit Damage, Missing or Incorrect Items

All claims relating to damage incurred during transit, missing components, or incorrect items received must be reported to info@greenzech.com within 7 days of the delivery date. Claims submitted outside this window will not be accepted under any circumstances.

To be considered, all such claims must include:

• Clear photographic or video evidence of the damaged or incorrect item
• Photographic evidence of the original outer packaging, including any visible damage to the box or packaging materials
• Your order number and proof of purchase

Failure to provide the above documentation within the 7-day reporting window will result in the claim being automatically ineligible for review. GreenZech assumes no liability for transit-related issues reported after this period.

How to Submit a Warranty Claim

To submit a warranty claim, please contact our support team at info@greenzech.com with the following:

• Your order number and proof of purchase
• A clear description of the issue
• Photographic or video evidence of the defect and original packaging

Claims submitted without the required documentation will not be processed. All warranty claims must be submitted within the 12-month warranty period. Claims submitted after this period will not be accepted.

Warranty Exclusions

This warranty does not cover:

• Damage resulting from misuse, improper installation, or failure to follow product instructions
• Normal wear and tear
• Cosmetic damage that does not affect product functionality
• Damage caused by unauthorized modification, repair, or disassembly
• Damage caused by accidents, external impact, liquid exposure, or environmental conditions
• Products with removed, altered, or illegible serial numbers
• Consumable parts such as batteries, unless damage has occurred due to a manufacturing defect

GreenZech reserves the right to assess submitted evidence and determine, at its sole discretion, whether a claim qualifies under this warranty. A determination that a claim does not qualify will be communicated in writing.

Limitation of Liability

To the maximum extent permitted by applicable law, GreenZech's liability under this warranty is limited solely to the remedies described above. GreenZech shall not be liable for any incidental, indirect, or consequential damages arising from the use or inability to use the product.

Contact Us

For all warranty and after-sales enquiries, please contact us at info@greenzech.com. Our support team will respond within 1–3 business days.